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You are hereBasics of Supply Chain Management / Businesswide Concepts

Businesswide Concepts


Multiple choice question

Which manufacturing environment typically has
the longest span time?

10. Just-in-time manufacturing

Just in time is a ‘pull’ system of production, so actual orders provide a signal for when a product should be manufactured. Demand-pull enables a firm to produce only what is required, in the correct quantity and at the correct time.

Total Quality Management

Total quality management or TQM is an integrative philosophy of management for continuously improving the quality of products and processes.

TQM functions on the premise that the quality of products and processes is the responsibility of everyone who is involved with the creation or consumption of the products or services offered by an organization. In other words, TQM capitalizes on the involvement of management, workforce, suppliers, and even customers, in order to meet or exceed customer expectations.

Quality Dimensions

Quality has a number of dimensions, among which are the following:

- Performance. Performance implies that the product or service is ready for the customer’s use at the time of sale.
3 dimensions to performance are important: reliability, durability and maintainability.

10B. Total Quality Management

Total Quality Management (TQM) is an approach that organizations use to improve their internal processes and increase customer satisfaction. When it is properly implemented, this style of management can lead to decreased costs related to corrective or preventative maintenance, better overall performance, and an increased number of happy and loyal customers.

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